Frequently Asked Questions
Q:
How do I get started planning my event?
A:  Begin by calling Pappas Catering. We are eager to hear about your event. Consider a few choices you will make in the process. First, what is the purpose for the event? Specifics like the reason for the celebration and the setting or location of the event will allow our event planners to suggest the menu and services that best fit the group you are entertaining. Second, do you have a particular menu or type of food in mind? Third, what is your budget? Pappas Catering is known for offering our Guests value, as well as quality food and service. Our experienced planners are excellent at suggesting alternate ideas to help with the budget. It all starts with a phone call.
Q:
How far in advance should I to book my event?
A:  Although two or three weeks is often sufficient to plan a successful event, weekend dates and dates near holidays sell out much more quickly. For us to serve you best, we suggest confirming your event date as soon as possible. In some instances, we have last-minute openings for event dates, so do not hesitate to call.
Q:
Do you cater wedding receptions?
A:  Whether you envision simple elegance, a lavish affair, or a festively themed party, we can help. Our wedding specialists have all the expertise you are looking for and look forward to answering all your questions. While our experts are very experienced in working with the area event facilities, they are also prepared to plan your reception anywhere from your favorite art gallery to your family garden. Still looking for the perfect place? See our Facilities page.
Q:
Do you provide alcoholic beverages?
A:  Yes. Bar and beverage service is a big part of entertaining and something some Guests choose to leave in our professional hands. Our creative event planners can even suggest a themed or signature drink for your event! Pappas Catering is fully licensed by the Texas Alcoholic Beverage Commission to serve and transport alcoholic beverages and is covered by full liquor liability insurance.
Q:
What about catering staff? How many Pappas Catering staffers do I need for my event? Is there any extra service charge for gratuity?
A:  The amount of catering staff required for your event depends on details such as Guest count, menu, length of event, and whether you use disposables or china. Pappas Catering starts by including basic buffet staff in our menu prices. Additional staff, required with action stations, on-site cooking and preparation, bussing and bar services, will be determined by our event planner and included in your estimate. Pappas Catering does not add any service charge or gratuity to your event total. If a Guest does choose to show appreciation for excellent service, gratuity is completely optional.
Q:
Is there a minimum cost or minimum Guest count?
A:  Pappas Catering typically charges for a minimum of 40 Guests. We are happy to accommodate smaller groups, still preparing for 40 and leaving the leftovers with you to enjoy the next day. In some instances our event planners can customize a price for a Guest count under 40, dependent on menu, staff and details. Please don’t hesitate to call.
Q:
Can you help me with centerpieces? Find a DJ, mariachi or band? What about a tent, tables and chairs, or patio heaters?
A:  Absolutely! Customizing your event is our specialty. We work with the top vendors in our area, arranging these and other services, and can easily add any or all to your estimate. Just contact our event planner to share your vision.
Q:
What is the price range for using china (rentals) instead of disposables?
A:  Rental china is available in a variety of styles, so the prices can vary. Prices can start as low as $3.00 per Guest. Our event planner will give you a customized estimate, including the additional staff required, based on your event details and the china style you select. Delivery and pick up fees will also be added.
Q:
What if I don't need a buffet set up or service staff? Can I just pick up food from your kitchen, or have it dropped off?
A:  If you would like to pick up food, contact the Pappas Restaurant nearest you by entering your city and state or ZIP code into our restaurant locator.

In Dallas, Austin or San Antonio, if you would like to have Pappas Catering drop off food for a group of 15 and up; please check out our delivery menus for your city.

In Houston, if you would like to have Pappas food delivered, our Pappas Dining and Delivery can assist you. Please visit www.pappasdininganddelivery.com for more information.
Q:
What are your payment terms?
A:  A deposit of 50% of the event estimate (total cost of food, beverage, staff and equipment) is required to reserve an event date. The remaining balance, or 100% of the event estimate, is due no less than five business days prior to the event date. Pappas Catering accepts Visa, MasterCard, Discover, American Express, Diner’s Club, and personal, company and certified checks.
Q:
What is your cancellation policy?
A:   30 days or more prior to the event date - no cancellation fee
8 - 30 days prior to the event date – cancellation fee is 25% of the event estimate
7 days or less prior to the event date – cancellation fee is 50% of the event estimate

Once you have reserved an event date, cancelling or changing the date with less than 30 days notice incurs the above fee schedule.