Frequently Asked Questions
Staff & Services
Do you provide Catering Staff?
Most menu prices include buffet serving staff. Our buffet staff will:
- Set up, maintain & replenish menu items on the buffet
- Welcome guests & assist in serving the buffet
- Break down and clean up the buffet serving area
Can you provide bussing service for my event?
Yes. Our bussing staff will maintain the guest areas, clearing plates and removing trash throughout the event. Our event planner will determine quantity needed and cost of this additional staff in your personalized proposal.
Is gratuity included?
Pappas Catering does not add any service charge or gratuity to your event total. It is completely optional.
Can you provide china and glassware for my event?
Yes, we are happy to arrange china and glassware rentals.
Can you help me with additional rentals?
Absolutely! Work with our event planner to plan every detail of your event, including:
- And more!
Customizing your event is our specialty. Work with our event planner for more details.
Will Pappas Catering travel outside the city?
Yes! We are happy to accommodate events in the surrounding areas. Distance and fees will depend on our availability and the details of your event.
What is full-service catering?
Full-service means you will have the staff to set up, serve and keep the buffet full and fresh. Our team will concentrate on timing, quality control and managing portions, while you and your guests enjoy the event! Breaking down and removing the buffet is also included.
Can you provide bartenders?
We provide our TABC certified bartenders when you include one of our bar packages as part of your event.
Planning & Getting Started
How do I get started and get an estimate?
It all starts with a phone call. Our event planners are eager to hear about your celebration! With a few details (event date, location, estimated number of guests) we are happy to prepare a personalized estimate.
How far in advance should I book my event?
Two or three weeks is often sufficient time to plan an event. However, we recommend confirming your date with a deposit as soon as possible. Weekends and holidays require more advance notice.
Do you cater wedding receptions?
Yes! Still looking for the perfect place? See our Venue Partners.
How can I schedule a tasting?
Our Pappas restaurants are open seven days a week and we welcome you to experience our food at your convenience. If you prefer a one-on-one meeting with our event planner, we are happy to assist once you have secured your event date with a deposit.
Deposits, Payments & Terms
What are your deposit and payment requirements?
A deposit of 50% of the event estimate is required to reserve an event date. The remaining balance is due five business days prior to the event date. We accept Visa, Mastercard, Discover, American Express, Diner’s Club, as well as personal, company and certified checks.
Can you provide proof of insurance?
Yes! We are happy to provide proof of policy upon request.
When is my final guest count and payment due?
The final guest count and any other changes are due five business days prior to your event date. The final payment is due at this time as well.
Do you offer discounts or underwriting for non-profit organizations?
Yes. Please see our Charitable Contributions flyer for details.
Are Pappas Gift Cards accepted for payment?
Yes. Some restrictions may apply. Work with our event planner for more details.
What is your cancellation policy?
- 30 days or more prior to the event date – no cancellation fee
- 8-30 days prior to the event date – cancellation fee is 25% of the event estimate
- 7 days or less prior to the event date – cancellation fee is 50% of the event estimate
Dallas / FT. Worth Temporary Closure
When will you be available to discuss events for the future?
We anticipate reopening in the spring once we hire and rebuild our team.
What is the best way to be alerted when you are available for future events?
Thank you for your interest in Pappas Catering! Be the first to know when we're taking bookings again in the Dallas/Ft. Worth area by signing up for our E-Club.
I have an event already contracted with you. Will you still honor it?
Yes! To reach an event coordinator, please email the new contact that was provided to you.