Pappas Catering

Frequently Asked Questions

Food, Bar & Menus

How is your food served?

We specialize in buffet-style serving and interactive food stations. Pappas Catering does not offer plated and seated dinners.

Is there a minimum cost or guest count?

We typically charge for a minimum of 40 guests. We are happy to accommodate smaller groups, still preparing for 40 and leaving the leftovers with you to enjoy the next day. 

What is included in menu prices?

Most menu prices include: 

  • Buffet tables, linens & décor
  • Buffet serving pieces & utensils
  • Heavyweight disposable plates, flatware & napkins
  • Buffet staff 
What is on-site grilling and cooking?

We take pride in serving only the highest quality, freshest food available and when possible will grill, roast or sauté many of our menu items at your event.

Do you offer options for vegetarians?

Yes, work with our event planner for specialized menu requests!

What if I only need the food and do not need buffet staff and service?

For pickup orders, please contact the Pappas Restaurant nearest you by calling or ordering online. For delivery/drop-off, please follow the link for your city:

Do you provide alcoholic beverages?

Yes. Pappas Catering is fully licensed by the Texas Alcoholic Beverage Commission. Our bar service is available with food catering service. 

Does Pappas Catering offer frozen margaritas?

Yes, please take a look at our bar menus

Can I provide my own alcohol if Pappas is catering my food?

Our bar menu offers convenience and professional service at a great value! If you prefer to handle the alcoholic beverages yourself, we suggest checking with your venue for their guidelines. 

Staff & Services

Do you provide Catering Staff?

Most menu prices include buffet serving staff. Our buffet staff will:

  • Set up, maintain & replenish menu items on the buffet
  • Welcome guests & assist in serving the buffet
  • Break down and clean up the buffet serving area 
Can you provide bussing service for my event?

Yes. Our bussing staff will maintain the guest areas, clearing plates and removing trash throughout the event. Our event planner will determine quantity needed and cost of this additional staff in your personalized proposal. 

Is gratuity included?

Pappas Catering does not add any service charge or gratuity to your event total. It is completely optional. 

Can you provide china and glassware for my event?

Yes, we are happy to arrange china and glassware rentals. 

Can you help me with additional rentals?

Absolutely! Work with our event planner to plan every detail of your event, including:

  • Tables
  • Chairs
  • Linens
  • Tents
  • Heaters 
  • And more!

Customizing your event is our specialty. Work with our event planner for more details.

Will Pappas Catering travel outside the city?

Yes! We are happy to accommodate events in the surrounding areas. Distance and fees will depend on our availability and the details of your event. 

What is full-service catering?

Full-service means you will have the staff to set up, serve and keep the buffet full and fresh. Our team will concentrate on timing, quality control and managing portions, while you and your guests enjoy the event! Breaking down and removing the buffet is also included.

Can you provide bartenders?

We provide our TABC certified bartenders when you include one of our bar packages as part of your event.

Planning & Getting Started

How do I get started and get an estimate?

It all starts with a phone call. Our event planners are eager to hear about your celebration! With a few details (event date, location, estimated number of guests) we are happy to prepare a personalized estimate. 

How far in advance should I book my event?

Two or three weeks is often sufficient time to plan an event. However, we recommend confirming your date with a deposit as soon as possible. Weekends and holidays require more advance notice.

Do you cater wedding receptions?

Yes! Still looking for the perfect place? See our Venue Partners.

How can I schedule a tasting?

Our Pappas restaurants are open seven days a week and we welcome you to experience our food at your convenience. If you prefer a one-on-one meeting with our event planner, we are happy to assist once you have secured your event date with a deposit.

Deposits, Payments & Terms

What are your deposit and payment requirements?

A deposit of 50% of the event estimate is required to reserve an event date. The remaining balance is due five business days prior to the event date. We accept Visa, Mastercard, Discover, American Express, Diner’s Club, as well as personal, company and certified checks. 

Can you provide proof of insurance?

Yes! We are happy to provide proof of policy upon request.

When is my final guest count and payment due?

The final guest count and any other changes are due five business days prior to your event date. The final payment is due at this time as well.

Do you offer discounts or underwriting for non-profit organizations?

Yes. Please see our Charitable Contributions flyer for details.

Are Pappas Gift Cards accepted for payment?

Yes. Some restrictions may apply. Work with our event planner for more details.

What is your cancellation policy?
  • 30 days or more prior to the event date – no cancellation fee
  • 8-30 days prior to the event date – cancellation fee is 25% of the event estimate
  • 7 days or less prior to the event date – cancellation fee is 50% of the event estimate

Dallas / FT. Worth Temporary Closure

When will you be available to discuss events for the future?

We anticipate reopening in the spring once we hire and rebuild our team. 

What is the best way to be alerted when you are available for future events?

Thank you for your interest in Pappas Catering! Be the first to know when we're taking bookings again in the Dallas/Ft. Worth area by signing up for our E-Club.

I have an event already contracted with you. Will you still honor it?

Yes! To reach an event coordinator, please email the new contact that was provided to you.

Let's Start Planning!